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This error indicates a network connectivity issue to our servers. Please check that you have a consistent Internet connection and that our servers are not blocked.

To check your connection, you may try to visit a different website to make sure you've got an active internet connection on the computer that is functioning at a reasonable speed. If a different website seems to load slowly, you may need to check with your local IT department to resolve this bandwidth problem.

The IT department will be able to verify that our servers are not being blocked by your firewall. You may request that they specifically add an exception to any of our servers at knowledgematters.com. In some instances, adding our servers to a "white list" will allow the simulation to function properly.

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