Students

Confirmation Email Not Received

Sometimes the confirmation email can get filtered into a junk or spam email folder. Please check to see if the confirmation email was filtered into one of those folders. If not, please open a support case and l...

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Missed Due Date

Once a due date is passed, your assignment will no longer be accessible. To reset an assignment we can try to assist with this matter if needed. Since this type of request requires confirmation by your professo...

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Payment Problems

If you are paying by credit card, you may purchase access to the simulation through our website via PayPal. If you don't have a PayPal account, you will be given the option to check out as a "guest." This chec...

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Unable to Access Assignments

If your instructor has set individual due dates for the assignments within your course, you will not be able to access the next assignment if you were unable to complete the previous assignment prior to that as...

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Grade Won't Update

If you have opened and are working on an assignment that already has a grade showing for the assignment on your student course page, you are working on the assignment in "review mode" and your changes will not ...

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Restart My Simulation

It is against Knowledge Matters' policy to restart a student's lesson without the permission of the instructor. Since this type of request requires confirmation by your professor, please email your professor re...

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Registration

Go to https://vb.knowledgematters.com and click “Register Now.” Enter the Course Key provided by your instructor, and click “Search.” When the desired course appears, click “Continue Registration.” Fill in t...

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Marketing Tab Blank

In our Virtual Business Hotel simulation, Google Chrome may cause a problem that will hide the data from the "Marketing" tab. This is caused due to an ad blocker improperly detecting the simulation as an advert...

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System Requirements

Our simulations are all web based and compatible with most internet accessible devices. Support devices include PC, Mac, iPads, Android tablets, Chromebooks and more. To open a test lesson you may click here. T...

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System Requirements

Our simulations are all web based and compatible with most internet accessible devices. Support devices include PC, Mac, iPads, Android tablets, Chromebooks and more. To open a test lesson you may click here. T...

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