Simulation Help

User Limit Reached

Receiving a message about user limits indicates that more students are currently logged in to the simulation than are allowed by your license. Students should click on Log Out once they are done with the simula...

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Retrying an Assignment

If an assignment has been submitted, the grade will be marked as final. To retry a simulation the instructor for the course will need to reset the lesson. An instructor may contact Knowledge Matters to request ...

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Grade Won't Reach 100%

If your grade has not yet reached 100%, you have not yet reached the goal. This can be due to doing steps out of order, or skipping steps that you've completed in a previous simulation attempt. Please restart y...

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Personal Finance Sim: Food Missing

In our Personal Finance simulation, your food will disappear immediately if you run the simulation forward with an unpaid utility bill. If your utility bill remains unpaid, it will go into collections and they ...

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Submitting Assignment Early

Clicking on Submit in your simulation will submit your current grade. If you click Submit in a simulation you will receive a partial grade. To receive a full grade you will need to run the simulation until you ...

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Answers do not Match Simulation

If the answers in your simulation do not seem to match the questions, please verify that you have completed the actions within each step in order. Skipping a step, or not performing the action requested may cau...

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Management Sim: Workers not Moving

In our Management simulation, the most common reason for workers to stand around not working is a simulated server crash. In the Management simulation, use the office view to check that your servers are up and ...

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Personal Finance Sim: Bills not Appearing

In our Personal Finance simulation, bills will not appear on your desk if you have set up recurring payments through your online banking. If your laptop or Internet connection are no longer available, the bill ...

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Chromebook: No Scrollbars

In an update to the Google Chrome browser for Chromebooks, Google has removed displayed scrollbars from browser windows. In the simulation when you may need to view the rest of a window, you may use a two-finge...

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Hotel Sim: Marketing Blank

In our Virtual Business Hotel simulation, Google Chrome may cause a problem that will hide the data from the "Marketing" tab. This is caused due to an ad blocker improperly detecting the simulation as an advert...

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